This is the second mini-split system that I've had and it seems to be working just fine so far. But then so was the last one. What I really want to talk about is the seller, Skyway Heating and Cooling. I ordered this system because I put my last unit in myself and was looking for another DYI option. I contacted Skyway and they answered all of my questions and gave me additional information as well, to help make the installation easier. I ordered the system, and it arrived when they said it would. I was getting ready to put it in and then 2 days later I end up in the hospital and was there for a couple of weeks.
The mini-splits had to go in before some other work could be done and my wife was in a panic. She called Skyway and explained the situation, wanting to see if they could install the system. They were able to send a team out the next day. My wife says that the three guys worked like a well oiled machine and got it installed in no time at all, and it was well worth what they charged us to do it. So thank you to Skyway for looking out for us! We have already referred you to others!
Thank you for your kind words and positive review! We are glad to hear that you are satisfied with your MRCOOL 4th Gen DIY Multi Zone system and our services. Our team at Skyway Heating and Cooling is always happy to assist our customers and provide helpful information. We are also thrilled to hear that our team was able to install the system quickly and efficiently for you during a stressful time. Glad we could be of help and we hope you are on your way to a quick recovery. Thank you for referring us to others, we truly appreciate it. Take care!
David & Carla Spitnale
The unit exceeds my expectations by far!
They are very helpful, easy to talk to and they get back to as soon as they can to help you with your questions or issues. Thanks Guys
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service We strive to provide prompt and helpful assistance to all of our customers. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best,
David & Carla Spitnale
Called with pre-sales questions. All answered very quickly. Placed an order and it was processed same day. Unit arrived a couple days later. Glad I went with this company vs. Amazon. They provide a nice personal touch.
Thank you for choosing our MrCool DIY Easy Pro® 9k BTU Ductless Mini-Split Heat Pump System! We are thrilled to hear that our customer service went above and beyond your expectations. We always strive to provide quick and informative responses to our customers' pre-sales inquiries. Thank you for trusting us with your order and for appreciating our personal touch. We hope you enjoy your new unit!
very satisfied with product and company contact Dave.
Hi there! Thank you for taking the time to leave us a review. We are delighted to hear that you are satisfied with our Universal Series DC Inverter Complete System High ESP Heat Pump. We take pride in providing top-notch products and excellent customer service. We will definitely pass along your kind words to Dave. Thank you for choosing our company. Have a great day! - Customer Service Team
